Terms & Conditions 

Last Updated: 10 February 2026

These Terms & Conditions explain how services are provided by Alterations Change Works. By booking a session or purchasing a package, you confirm you have read and agree to these terms.

1) Nature of Services

Alterations Change Works provides hypnotherapy and related change work, and may include energy-based or Superconscious processes within selected services.

These services are supportive in nature and are not a substitute for medical diagnosis, medical treatment, psychotherapy, psychiatric care, or crisis services.

No medical or mental health diagnoses are made. No medication advice is given. If you have health concerns, consult an appropriate regulated health professional.

2) Consent and Right to Stop

Participation is voluntary. You may stop a session at any time.

Where a signed consent form is used, it forms part of the agreement to receive services.

3) Outcomes

No outcomes can be guaranteed. Results vary and depend on individual readiness, participation, and response.

4) Suitability and Safety

All new clients begin with a Discovery Session.

Returning clients may be asked to complete another Discovery Session if the issue is new or significantly different.

You agree to disclose relevant information affecting safety or suitability (including medical conditions, medications, mental health history, or major life circumstances).

Alterations Change Works may decline or discontinue services if the work is not suitable or safe. Alternative support may be suggested.

5) Bookings and Late Arrivals

Session lengths are as stated at booking.

Late arrival may shorten the session. Full fees still apply.

6) Packages

Packages must be used within 12 months unless otherwise agreed in writing.

Unused sessions expire after this period.

Packages are non-transferable unless agreed in writing.

7) Payment

Payment is required at the time of booking.

Pricing may change, but confirmed bookings are honoured at the price paid.

Third-party providers (e.g. Afterpay) operate under their own terms.

8) Cancellations and Rescheduling

48 hours’ notice is requested.

Appointments changed with less than 24 hours’ notice or missed without notice forfeit the session fee (or session from a package).

Rescheduling is done through the confirmation link.

If the practitioner reschedules and no alternative time is suitable, a refund for unused sessions may be offered.

9) Refunds

Sessions are non-refundable once booked, except where required under New Zealand consumer law.

Where a refund is issued, it may be reduced by non-refundable payment processing fees.

10) Weekend Sessions (If offered)

Weekend sessions may be available by arrangement. A $30 surcharge applies.

11) Online Sessions

Clients are responsible for a stable internet connection and private space.

If technical issues prevent delivery, reasonable efforts will be made to continue, but outcomes cannot be guaranteed where connection failure interrupts the session.

12) Privacy and Data Collection

12).1 Our Commitment
We are committed to protecting your privacy and complying with the New Zealand Privacy Act 2020. This section outlines how we handle personal information when you use our website, book a session, or make a payment. 

12).2 Third-Party Service Providers
To provide our services, we use trusted third-party providers. By booking a session or making a payment, you acknowledge that your data will be processed by:

• TidyCal (Scheduling): Collects your name, email address, and appointment details to manage bookings. Review the TidyCal Privacy Policy for more details.

• Stripe (Payments): Processes your payment information. Stripe collects identifying and transactional data to complete payments and prevent fraud. Review the Stripe Privacy Policy for more details.

12).3 Contact Enquiries

When you use our online contact form, we collect your name and email address (and any other information you voluntarily provide) so that we can respond to your enquiry. This information is processed through Google's services (such as Gmail or Google Sheets) and is not used for marketing purposes unless you explicitly opt-in. We retain these communications only for as long as necessary to address your request. 

12).4 Your Rights
Under the Privacy Act, you have the right to request access to any personal information we hold about you and to ask for it to be corrected if it is wrong. To exercise these rights, please contact us at [email protected] .

12).5 Security
We take reasonable steps to ensure any personal information processed through our website or third-party links is protected against loss or unauthorised access. 

Sessions are confidential except where disclosure is required by law (serious risk of harm or legal obligation).

Personal information is handled in accordance with the Privacy Act 2020. You may request access to or correction of your information.

13) Complaints and Rights (NZ)

You are encouraged to raise concerns directly first.

You may also contact:

Health and Disability Commissioner (HDC)
Free Health & Disability Advocate: 0800 555 050

These services support your rights under NZ consumer and health law.

14) Clients Under 18

Clients under 18 require parent or guardian consent. A guardian may need to attend depending on circumstances.

15) Right to Decline Service

Alterations Change Works may decline or discontinue services where safe or effective delivery is not possible.

16) Acceptance

Booking confirms acceptance of these Terms & Conditions.